Reference

The Rules Behind Your Account, Written Plainly

Every term on this page exists to answer one question: what happens between your bKash, Nagad or Rocket transfer and your account balance.

Wallet terms for bKash, Nagad, RocketAccount verification rulesRegion-dependent accessOne rule set for lobby and sport
xx999bd The Rules Behind Your Account, Written Plainly
GET AN ANSWER

Where to Take a Legal Question

Policy questions get handled by the same team that watches the cashier, so you are not passed between departments. Have your account number and the wallet reference ready before you write — the transaction ID from bKash, Nagad or Rocket shortens the check considerably. We reply in English and keep the thread open until the point is settled.

Account and wallet checks Send your account number plus the wallet reference from the transfer and we will trace where a deposit or withdrawal stands, including any hold placed for a name mismatch.
Live chat for quick rulings Best for a single question about terms, a voided bet or a locked login. Have the bet slip or transaction ID open so we can pull the record while you wait.
Written requests by email Use email when you want a record of the exchange, such as a data request or a formal complaint. Keep the reply chain intact so nothing gets lost between messages.
DATA AND SECURITY

How We Handle Your Details and Requests

Your registration details stay inside the account system and are used to verify who you are, process wallet movement, and meet the record-keeping duties that apply to us. Login runs on a one-time code sent to your registered number, so a password alone will not open the account. We retain transaction and bet records for the period the applicable rules require and then remove them on schedule. You can ask what we hold about you and request a correction through support; we confirm identity before releasing anything.

One-time code logins

Every sign-in needs a code sent to your registered mobile number, which is why we ask you to keep that number current and never share the code with anyone.

Records kept to schedule

Bet and payment history is stored only as long as the applicable rules demand, then deleted. You can ask what is held about you at any point.

Corrections on request

Wrong name or an outdated number on file? Write in, confirm your identity, and we will correct the record rather than leave a mismatch that blocks withdrawals.

Cookie control

Our site uses cookies to keep you signed in and to remember your language choice. You can clear or block them in your browser, though some parts of the lobby will stop working.

Legal Questions We Get Most Often

These are the points that come up repeatedly in support threads, answered the way we would answer them in chat. If your situation has a detail that changes the picture, write to us rather than guess.

No. The wallet must be registered in your own name and match the account holder exactly. A deposit from someone else's bKash, Nagad or Rocket wallet will freeze the balance until it is traced and returned.

We verify that the wallet you withdraw to is the same wallet you funded from. If the names or numbers differ, the payout pauses until you confirm ownership. This protects the balance from anyone who gets into your account.

Yes. Whether you can open an account and use the lobby depends on your local law and eligible regions, and the list of supported regions can change. If yours is not supported, we may close the account and return the balance.

If a market is priced or accepted in error, we can void that bet and return the stake to your account wallet. The same applies to a fixture that is abandoned or a market offered outside the terms.

You can. Write to support from your registered email, confirm your identity with a one-time code, and we will tell you what is held, how it is used, and correct anything that is wrong.

Yes. Ask support to close the account and we will settle any open bets first, then return the remaining balance to the payment source you deposited from, provided no checks are outstanding.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.