Reference

Privacy Policy: The Data Behind Your Account

Everything you hand us to run the account — a mobile number, your wallet name, the reference for each bKash, Nagad or Rocket transfer — is listed on this page, along with the bits we log automatically when you sign in.

Mobile number sign-inbKash, Nagad, Rocket referencesCookie choices you controlCopies and deletion requests

See the lobby Read FAQ

YOUR CONTROLS

Cookies, Devices And Your Requests

Control over your data should not need a support ticket every time. Cookie choices sit in your browser, active devices are listed inside the account, and a correction request goes to the desk that also answers payment questions. Our retention decisions follow what accounting rules in your region require, not what is easiest for us, and we tell you exactly what we are holding when you ask. bKash, Nagad, Rocket and Upay records get the same handling and the same reply path. Nothing changes because a wallet is busier than the others.

Cookies you can clear

Two cookie types run here. A session cookie keeps you signed in; a performance cookie flags slow lobby screens. Clearing them from your browser signs you out at once — nothing else in the account breaks.

Sign-in checks per device

A new handset gets a one-time SMS code before the account opens. That code is why a stolen password alone cannot reach your wallet history, and you can view every active device inside the account.

How long records stay

Wallet references and round records stay while accounting rules in your region require them, then they leave. Ask us to close the account and new activity ends the same day; we keep only what we must hold.

Correcting what we hold

If your name or wallet number was typed wrong at sign-up, the policy desk corrects it after a short check — usually a call-back to the number already on file. No fee, and no second account needed.

What We Collect, Why We Keep It

xx999bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Short on purpose, because your account here is simple. To open it we ask for a mobile number, the name on your wallet, and the bKash, Nagad or Rocket number you will pay from. Each deposit brings a transaction reference from the wallet, and we keep

1
that reference so a payment that goes missing can be traced without guesswork. We never ask for your wallet PIN, and no message from us will request it — treat any such request as fraud. Sign-in logs record your device model, browser and IP address, which
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is how an unfamiliar login gets flagged before it becomes a problem. Cookie files do two jobs: they hold your session open, and they tell us which lobby screen loaded slowly on a handset. Studios whose titles you open — Pragmatic Play, PG Soft, Evolution —
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receive the session data needed to run the round, and nothing about your wallet. What we collect, how long we hold it and which regions we can serve all depend on local law and eligible regions, so read this as our standing position rather than a
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promise that ignores where you live. Where your country's rules are stricter than ours, the stricter rule covers your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ASK THE DESK

Reaching Our Policy Desk Quickly

Privacy requests do not drop into a queue that never moves. Write to the policy mailbox, open the chat window, or bring a wallet statement — the same desk picks it up. Whoever reads your message is the person who checks your mobile number against the account and replies. Keep everything in one thread and nothing slips between shifts. If a request needs a call-back, we ring the number already registered on the account, never a number sent to us in chat.

Policy mailbox Write to privacy@xx999bd from the address tied to your account, with your mobile number and the change you want. Email keeps the request dated and traceable from the day it lands.

Chat before you share Our chat window asks for two account details before any data question is answered, so nobody else can pull your wallet history. Have your registered mobile number open when you begin.

Wallet statements For a payment you cannot trace, pull the statement inside bKash, Nagad or Rocket and send us the transaction ID. Matching that ID settles most disputes in a single reply.

Questions You Send Us About Data

These are the ones that land in the mailbox most often, answered the way we answer them on chat. If yours is not here, send it over and the same desk will take it. One thing to keep in mind: what we may hold and which regions we can serve depend on local law and eligible regions, so your country's rules can shape the reply.

A mobile number, your name as it appears on your wallet, and the bKash, Nagad or Rocket number you will pay from. Sign-in logs add device, browser and IP address.

No. The PIN stays inside your wallet app and never reaches our servers. When you send a deposit we receive a transaction ID, an amount and a timestamp — that is the whole record.

Email the policy desk from your registered address and ask for an account data copy. We verify the request against your mobile number, then send the file to that same address.

Yes. Ask us to close the account and new activity ends the same day. Records tied to past payments stay only while your region's accounting rules require them, then they are removed.

No. Studios such as Pragmatic Play and Evolution get the session data needed to run a round, not your wallet number or your name. Anything beyond that needs your separate agreement.

It can. What we may collect, how long we keep it and which regions we serve depend on local law and eligible regions, so where your country's rules are stricter, those rules govern your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy: The Data Behind Your Account

Cookies, Devices And Your Requests

Cookies you can clear

Sign-in checks per device

How long records stay

Correcting what we hold

Reaching Our Policy Desk Quickly

Questions You Send Us About Data

01 What details do you take when I open an account?

02 Do you ever see my bKash or Nagad PIN?

03 How do I get a copy of what you hold on me?

04 Can I have my account and data removed?

05 Do game studios receive my wallet details?

06 Does the law where I live change this policy?

Privacy Policy

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