Reference

The Rules Behind Your Account

One document covers your account, the wallet you fund it with and every game you open from it, and we keep that document in plain English so you can finish it before you send a taka.

Plain-English account rulesWallet clauses for bKash, Nagad, RocketEligibility depends on local lawRevised wording posted on this page

See the lobby Read FAQ

How These Terms Apply In Bangladesh

xx999bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on xx999bd means you accept these terms in full. They sit alongside what your local law already requires, and we keep them in plain English so you can read the whole thing in one sitting rather than skip the clauses that matter. Eligibility

1
comes first: whether the lobby, the cricket markets or wallet funding are open to you depends on local law and eligible regions, and confirming that is your step before you register. Payment clauses follow the cashier desk. A bKash, Nagad or Rocket deposit must come from
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a wallet registered in your own name, and we credit exactly what the wallet confirms — nothing added, nothing promised ahead of time. Withdrawals return through the rail you funded with wherever that wallet permits, once the verification step on your account is done. If a
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transfer fails, the wallet record is what we work from, not guesswork. Two clauses to know before you sign in. One account per person, no exceptions, and the name, number and wallet on it must stay accurate. Play is for adults who may lawfully take part
4
where they are. When a market shifts its rules we follow the change, which is why the version published here outranks anything cached or quoted elsewhere. Revised wording appears on this page, and carrying on with your account after that date accepts it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY HANDLING

Cookies, Records And Account Security

Terms only mean something if the account behind them is handled properly. Session data from your sign-in is kept to hold your session open and to spot unusual logins, and cookies remember your language and wallet choice so you are not re-entering them each visit. Documents you send for verification are used for that check and nothing else. Whether you sign in from Dhaka or anywhere else in Bangladesh, you can ask what we hold on you, request a correction, or close the account, and one support channel handles all three.

Kept Records

Account details and wallet records are held for as long as your account is open, and after closure for the period our bookkeeping obligations require — no longer.

Cookie Choices

Session cookies keep you signed in; preference cookies remember your language and payment rail. You can clear them in your browser, though you'll sign in again after.

Sign-In Security

A one-time code goes to your registered number at every fresh sign-in, and a password change forces every other session out of your account straight away.

Changes And Requests

Ask us what we hold, request a correction, or close the account by writing from your registered address. We check the request against your records and confirm the outcome in writing.

WALLET DESK HELP

Where To Ask xx999bd About A Clause

In-wallet chat is the quickest way to reach us about a term, because the agent can see the account you are asking from. Email suits anything you need in writing, such as a copy of the clause that applied on the day you deposited. Both channels run in English and cover questions on bKash, Nagad and Rocket transfers. Have your wallet number to hand — it shortens the back-and-forth, and we can point you to the exact clause instead of paraphrasing it.

Account Chat Opens from your signed-in lobby, so the agent already sees the account your question is about. Handy when you need a clause read back to you before you deposit or withdraw.

Email Support Use it when you want an answer you can keep. We reply with the actual wording of the clause that applied on the date of your deposit.

Wallet Disputes For a bKash, Nagad or Rocket transfer that does not show, send the transaction ID. We match it against your account record and reply with what the wallet reported.

Terms Questions We Get Asked

These are the parts of the terms people ask about most at the cashier desk, answered the same way we would answer them in chat. If your own question is not here, send it to us and we will point you to the clause that settles it rather than give you a short version that leaves something out.

Yes. Ticking the box at registration confirms you have read these terms and accept them. If you disagree with a clause, don't complete the registration or fund the wallet.

We publish the revised wording on this page with the date it applies from. Using your account after that date accepts the update, so read the changed section before your next deposit.

Access to the lobby, cricket markets and wallet funding is set by local law and eligible regions. Where a market does not permit it, we cannot offer it there, whatever your account status.

No. One account per person, and the name, mobile number and wallet on it have to match your own documents. Duplicate accounts are closed and any remaining balance goes back through the funding rail.

The wallet's own transaction record is the reference. Send us the transaction ID from bKash, Nagad or Rocket and we check it against your account. Nothing gets credited twice.

Write in from your registered email and ask. We close the account, keep only the records our bookkeeping and dispute duties require, and confirm the outcome to you.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoLegal InfoNagad Payout Help

The Rules Behind Your Account

Cookies, Records And Account Security

Kept Records

Cookie Choices

Sign-In Security

Changes And Requests

Where To Ask xx999bd About A Clause

Terms Questions We Get Asked

01 Do I accept the terms when I open an account?

02 What happens if a clause changes after I register?

03 Why does eligibility depend on where I live?

04 Can I hold more than one account with you?

05 How does a failed bKash or Nagad deposit work under the terms?

06 What if I want my data removed?

Terms & Conditions

Related pages

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